# GFI HelpDesk

> GFI HelpDesk is self-hosted service desk software that combines support tickets, a knowledge base and live chat, with SLAs and 160+ languages. Free 30-day trial.

Source: https://gfi.ai/communication/helpdesk/
Last updated: 2026-10-21

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- Support management

## Tickets, knowledge base and chat. One helpdesk.

GFI HelpDesk is self-hosted service desk software that brings every customer interaction into one place.

[Start your free trial](https://gfi.ai/communication/helpdesk/free-trial/)

[Buy now](https://gfi.ai/communication/helpdesk/buy-now/)

[Browse resources →](https://gfi.ai/communication/helpdesk/resources/)

3 solutions in one app

160+ supported languages

100% self-hosted

30 days free trial

The full picture

### See every customer interaction at a glance.

Log page views, orders, shipping history and helpdesk searches, or capture events from your own product, and see it all in real time.

#### Support tickets

Customers log tickets through email, chat or other applications.

#### Knowledge base

Help customers answer their own questions.

#### Chat

Talk with customers in real time, alongside their tickets.

What it does

### Go beyond your typical helpdesk.

Manage customer questions

#### Outgrow the shared support@ mailbox.

Consolidate support functionality in one self-hosted service desk.

- Customers can track ticket progress
- Staff assign, collaborate on and close tickets
- Rules for automatic responses and routing

Full customer context

#### Know more about every customer you help.

Bring together every interaction a customer has with your business, in real time.

- Page views, orders and shipping history
- Events from your own product or service
- A richer experience for customers

Beyond the basics

#### Reports, languages, knowledge and SLAs.

Standard and customizable reports give insight into customers, products and support response.

- Multi-language support
- Build your own knowledge base
- SLAs for response and resolution times

Why GFI HelpDesk

### Everything your support team needs, in one place.

#### Self-hosted

Keep your support data on your own infrastructure.

#### Automation rules

Auto-respond and route by ticket properties and content.

#### Team collaboration

Internal notes help staff solve issues together.

#### 160+ languages

Support customers in their own language.

#### SLAs

Track the tickets and customers who need attention most.

#### Custom reports

Insights on customers, products and support response.

ONE CONSOLE

#### Manage GFI HelpDesk alongside every GFI product.

GFI AppManager AI puts health, alerts and reports for all your GFI products in one cloud console.

[Explore GFI AppManager AI →](https://gfi.ai/gfi-appmanager-ai/)

### Ready to move beyond the shared mailbox?

GFI HelpDesk brings tickets, knowledge base and chat together in one self-hosted helpdesk.

[Start your free trial](https://gfi.ai/communication/helpdesk/free-trial/)

[Buy now](https://gfi.ai/communication/helpdesk/buy-now/)

[Talk to sales](https://gfi.ai/contact/)

Already a GFI HelpDesk customer?

[Get support →](https://classichelp.kayako.com/login)

[Browse resources →](https://gfi.ai/communication/helpdesk/resources/)