# Support

> Open a ticket with your GFI product's support team, manage licenses and users in the GFI Accounts Portal, or find answers in the GFI knowledge base.

Source: https://gfi.ai/support/
Last updated: 2026-10-21

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- GFI Support

## How can we help you today?

Open a ticket with your product’s support team, manage your licenses and account, or find answers in the GFI knowledge base.

[Start a conversation](https://support.gfi.com/conversation/new)

[Customer Care](https://customercare.gfi.com/hc/en-us/)

Accounts & licensing

### Account, licensing and administration help.

#### GFI Customer Care

Account management, licensing and sales questions.

[Visit Customer Care ↗](https://customercare.gfi.com/hc/en-us/)

#### GFI Accounts Portal

View and manage your licenses, subscriptions and account users.

[Open Accounts Portal ↗](https://accounts.gfi.com/)

Support for the GFI AppManager AI console and administration.

[Open support portal ↗](https://support.appmanager.gfi.com/login)

#### Ask us anything

Not sure where to go? Start a conversation with our support team.

[Start a conversation ↗](https://support.gfi.com/conversation/new)

Communication products

### Support for your communication products.

Email archiving, search and compliance. [Open support portal ↗](https://support.archiver.gfi.com/login)

Fax server for email-to-fax and fax-to-email. [Open support portal ↗](https://support.faxmaker.gfi.com/login)

Cloud faxing from email and the web. [Open support portal ↗](https://support.faxmakeronline.gfi.com/login)

Ticketing and customer service software. [Open support portal ↗](https://classichelp.kayako.com/login)

Email, calendar and collaboration server. [Open support portal ↗](http://support.kerioconnect.gfi.com/login)

VoIP phone system for business. [Open support portal ↗](https://support.keriooperator.gfi.com/login)

Security & network products

### Support for your security and network products.

Device and data control for endpoints. [Open support portal ↗](https://support.endpointsecurity.gfi.com/login)

Log and event management. [Open support portal ↗](https://support.eventsmanager.gfi.com/login)

Firewall, VPN and unified threat management. [Open support portal ↗](https://support.keriocontrol.gfi.com/login)

Patch management and vulnerability scanning. [Open support portal ↗](https://support.languard.gfi.com/login)

Email security and anti-spam. [Open support portal ↗](https://support.mailessentials.gfi.com/login)

Network and application performance. [Open support portal ↗](https://support.exinda.gfi.com/login)

Knowledge base

### Guides and popular articles.

#### Articles

How-to articles and general guides for GFI products.

Sections

- [How-To Articles](https://support.gfi.com/section/9237-how-to-articles)
- [General Guides](https://support.gfi.com/section/11592-general-guides)

Popular

- [Obtaining Your GFI License Key](https://support.gfi.com/article/109025-obtaining-your-gfi-license-key)
- [Testing Database Connectivity Using ODBC](https://support.gfi.com/article/109033-testing-database-connectivity-using-odbc)
- [Using psr.exe for Troubleshooting](https://support.gfi.com/article/109034-using-psr-exe-for-troubleshooting)
- [Finding Authorized GFI Resellers and Distributors](https://support.gfi.com/article/108934-finding-authorized-gfi-resellers-and-distributors)
- [Registering ASP.NET with IIS Web Server](https://support.gfi.com/article/109032-registering-asp-net-with-iis-web-server)

[Browse all articles ↗](https://support.gfi.com/category/6327-articles)

#### GFI Accounts Portal help

Reseller accounts, license issues, account users and portal access.

Sections

- [Reseller Account](https://support.gfi.com/section/9214-reseller-account)
- [License Issues](https://support.gfi.com/section/9216-license-issues)
- [Account Users](https://support.gfi.com/section/9220-account-users)
- [Portal Access](https://support.gfi.com/section/9221-portal-access)
- [Articles](https://support.gfi.com/section/9226-articles)

Popular

- [Unable to View Customer’s License From Reseller Account](https://support.gfi.com/article/108919-unable-to-view-customer-s-license-from-reseller-account-in-the-gfi-accounts-portal)
- [How to Access the GFI Training Portal](https://support.gfi.com/article/108920-how-to-access-the-gfi-training-portal)
- [Customer Impersonation Done by GFI Support Agents](https://support.gfi.com/article/108926-customer-impersonation-done-by-gfi-support-agents)
- [Account Information Not Correct in License or Subscription](https://support.gfi.com/article/108928-account-information-not-correct-in-license-or-subscription)
- [Unable to Activate a Product in GFI Unlimited Subscription](https://support.gfi.com/article/108929-unable-to-activate-a-product-in-gfi-unlimited-subscription)

[Browse portal help ↗](https://support.gfi.com/category/7693-gfi-accounts-portal)

### Still need help?

Start a conversation with our support team, or find an authorized GFI reseller near you.

**[Start a conversation](https://support.gfi.com/conversation/new)**

**[Find a reseller](https://gfi.ai/find-reseller/)**

**[Contact sales](https://gfi.ai/contact/)**