You should use the following escalation lines when:

• Escalating a ticket with a high business impact. (Please have your ticket number ready)
• Escalating a ticket for a premium customer. (Please have your ticket number ready)
• The support portal is not accessible. We will create the ticket and get back to you with a solution.

Note: Our Support Specialists will process the ticket as required, schedule a live collaboration session if required, and contact you with an update or solution as soon as possible.

All support tickets should be created via: support.gfi.com