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Support
  • Support management

Tickets, knowledge base and chat. One helpdesk.

GFI HelpDesk is self-hosted service desk software that brings every customer interaction into one place.
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3
solutions in one app
160+
supported languages
100%
self-hosted
30 days
free trial
The full picture

See every customer interaction at a glance.

Log page views, orders, shipping history and helpdesk searches, or capture events from your own product, and see it all in real time.
GFI HelpDesk · Ticket #4821
Illustrative
Customer: “My order hasn’t arrived yet.”
Customer timeline:
1. Order #10734 placed Monday
2. Shipping update viewed twice
3. Searched help center for “delivery times”
Auto-routed to the Orders team · SLA: 4h response

Support tickets

Customers log tickets through email, chat or other applications.

Knowledge base

Help customers answer their own questions.

Chat

Talk with customers in real time, alongside their tickets.
What it does

Go beyond your typical helpdesk.

Manage customer questions

Outgrow the shared support@ mailbox.

Consolidate support functionality in one self-hosted service desk.
  • Customers can track ticket progress
  • Staff assign, collaborate on and close tickets
  • Rules for automatic responses and routing
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GFI HelpDesk
Full customer context

Know more about every customer you help.

Bring together every interaction a customer has with your business, in real time.
  • Page views, orders and shipping history
  • Events from your own product or service
  • A richer experience for customers
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GFI HelpDesk
Beyond the basics

Reports, languages, knowledge and SLAs.

Standard and customizable reports give insight into customers, products and support response.
  • Multi-language support
  • Build your own knowledge base
  • SLAs for response and resolution times
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GFI HelpDesk
Why GFI HelpDesk

Everything your support team needs, in one place.

Self-hosted

Keep your support data on your own infrastructure.

Automation rules

Auto-respond and route by ticket properties and content.

Team collaboration

Internal notes help staff solve issues together.

160+ languages

Support customers in their own language.

SLAs

Track the tickets and customers who need attention most.

Custom reports

Insights on customers, products and support response.
ONE CONSOLE

Manage GFI HelpDesk alongside every GFI product.

GFI AppManager AI puts health, alerts and reports for all your GFI products in one cloud console.
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Ready to move beyond the shared mailbox?

GFI HelpDesk brings tickets, knowledge base and chat together in one self-hosted helpdesk.
Start your free trial
Buy now
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